Terms of service

TERMS OF SERVICE

Welcome to Ebony Brand (referred to as “we,” “us,” or “our”). We operate the [Ebony Brand website] (the “Site”). By visiting or purchasing from our Site, you (“the customer,” “you,” “your”) agree to be bound by the following Terms of Service (“Terms” or “TOS”), including the additional policies referenced herein.

1. ACCEPTANCE OF TERMS

By accessing the Site or placing an order, you agree to these Terms and our other posted policies (including Refund and Return Policy, Shipping Policy, Privacy Policy, and Contact Information). If you do not agree with all these terms, please do not use our Site or services.

2. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time, particularly if we suspect unauthorized or fraudulent activity.
  • You must be at least the age of majority in your state or province of residence, or have parental/guardian consent, to use our Site.
  • Any reliance on information on this Site is at your own risk. We do our best to keep product details, prices, and availability current, but inaccuracies or omissions may occur.

3. PRODUCTS & CUSTOM ORDERS

  • Made-to-Order Items: Most of our products are custom-made specifically for each buyer. Because of this, production times may vary, and we do not accept returns or exchanges if you simply change your mind (see our Refund & Return Policy for details).
  • Color & Design Variations: We attempt to display our products accurately; however, differences in monitor settings or printing processes may lead to slight variations in color or appearance.
  • We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

4. ORDER & PAYMENT

  • Payment Methods: We accept major credit cards and PayPal (or whichever payment gateways you use). By providing payment information, you represent you are authorized to use it.
  • Order Processing: Your order will enter production only after payment is confirmed. Production typically takes 5–7 business days before shipment. We are not liable for delays if we cannot confirm payment.

5. SHIPPING POLICY

  • We currently only ship within the United States (future international shipping is planned but not yet available).
  • Shipping Time: After production, standard shipping usually ranges 9–23 business days in transit, depending on location and any potential carrier or weather delays. Estimated total delivery is approximately 14–30 days from the order date.
  • Shipping costs and free-shipping thresholds (if any) are outlined in our Shipping Policy. We do not offer expedited shipping at this time.
  • Once your order ships, you will receive a tracking number. Tracking updates may be delayed by 1–2 days.

6. RETURN & REFUND POLICY

  • No Returns/Exchanges for Personal Preference: Because items are made-to-order, we cannot accept returns or exchanges if you simply change your mind.
  • Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or incorrect, please contact us within 3 days of delivery at cs@ebonybag.com with photos or videos of the issue. We will verify and arrange a replacement at no extra cost. You do not need to return the defective item.
  • Refunds: Generally, we do not provide refunds except in rare cases (e.g., if we are unable to re-ship due to material unavailability). See our Refund & Return Policy for full details.
  • Modification: You may request changes to shipping address or personalization within 12 hours of placing an order. After that, production begins and changes may not be possible.

7. LIMITATION OF LIABILITY

  • We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.
  • To the fullest extent permitted by law, Ebony Brand shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our site, products, or any breach of these Terms.
  • Some states do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

8. ACCURACY OF BILLING & ACCOUNT INFORMATION

  • You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.
  • We reserve the right to cancel or refuse any order if we suspect fraud or unauthorized activity.

9. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect, use, and disclose your data.

10. DISPUTE RESOLUTION

  • If you have any dispute with us, we encourage you to contact us directly at cs@ebonybag.com.
  • Depending on your jurisdiction, you may have certain consumer rights or the option to use credit card chargeback/PayPal disputes, but we encourage you to allow us to resolve it first.

11. GOVERNING LAW

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of [XYZ], United States (or choose the state/company registration location).

12. CHANGES TO THESE TERMS

  • We reserve the right to update, change, or replace any part of these Terms by posting updates to our Site. It is your responsibility to check periodically for changes.
  • Your continued use of the Site after any changes constitutes acceptance of those changes.

13. CONTACT US

For questions or comments regarding these Terms of Service, please contact us at:

  • Email: cs@ebonybag.com
  • Operating Hours: Daily, responding within 5 hours (often immediately).

By using or purchasing from our Site, you acknowledge that you have read and agree to these Terms of Service.