Made to order & shipping
Production takes 7–10 business days before dispatch. Estimated U.S. delivery takes 7–15 business days after dispatch.
What happens next
Place your order
Review the chosen product and personalization before checkout.
We make your bag
Production takes 7–10 business days before shipment. If you submit a photo, our artist prepares 3 design options and emails them for your approval. Production begins after you confirm.
We dispatch it
Tracking is sent after dispatch. Estimated U.S. delivery is 7–15 business days after dispatch.
These are estimates, not a guaranteed arrival date. The exact shipping rate is shown at checkout before payment.
Your name or photo is used for the order. Public marketing use requires separate permission.
Need help with an order?
Keep your order number handy when you contact support. For shipping and refund terms, read the current policy.