Shipping policy

SHIPPING POLICY – EBONY BRAND

1. Processing Time
   We craft each bag made-to-order. Please allow 5–7 business days for production before shipment.
2. Shipping Time
   We use Standard Shipping to the United States, taking an estimated 9–23 business days in transit.
   Total delivery window: Approximately 14–30 days (production + shipping).
3. Shipping Rates
   
   • Orders under $120:
     • Medium Handbag / Large Totebag (<1.0 kg): $9.95
     • Large / X-Large Handbag / X-Large Totebag (≥1.0 kg): $12.95
   • Orders $120 & up: FREE Shipping

   (No expedited shipping available at this time.)

4. Tracking
   Once your order ships, we’ll email a tracking number. Tracking may take 1–2 days to update.
5. Incorrect Address / Delivery Failure
   Customers are responsible for providing accurate shipping addresses. If a package is returned or lost due to an incorrect address or failed delivery, additional fees may apply for reshipment.
6. International Shipping (Future)
   Currently, we only ship within the U.S. We plan to expand internationally soon.

For questions, please contact us at cs@ebonybag.com.

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