Shipping policy

Where we ship

We currently ship only within the United States.

Production time

Every EbonyBag item is made to order. Production takes 5–7 business days once your entire order is ready to make: payment has been received, the 12-hour change and cancellation window has ended, all required information is complete, and the final design for every photo item has been approved.

For a photo item, we check the uploaded photo after full payment and send three design options once the photo is usable. You must approve the final version before production. An order containing several items waits until all required information and photo approvals are complete.

Shipping and total estimates

Estimated U.S. shipping takes 7–15 business days from carrier handoff.

The combined production and shipping estimate is 12–22 business days. This does not include time before your order is ready, such as the initial 12-hour window or waiting for missing information, a usable photo, or your final design approval. These are estimates, not guaranteed arrival dates.

Prices, tax and shipping charges

Product prices exclude applicable sales tax and shipping charges. These are calculated and shown at checkout. You will not be asked to pay additional import, customs-clearance, or delivery fees when your parcel arrives.

Tracking and separate parcels

We send a shipping confirmation with tracking information after the relevant items have been handed to the carrier. A tracking number or label by itself does not confirm carrier collection. Carrier updates can take time to appear.

Your order may be shipped in one parcel or several parcels. If it is split, each parcel has its own tracking information and may arrive separately. A delivery update for one parcel does not mean all items have arrived.

Track your parcel at Track Your Order, or use the order-status or carrier link in your shipping email.

Address changes and cancellations

Please check your delivery address before paying. Send any change or cancellation request to cs@ebonybag.com within 12 consecutive hours of successful payment, while production has not begun. We do not begin production during this 12-hour window. Please include your order number and the change you need. We review requests received within the window before production; any revised order details must be confirmed before we make your bag.

After that window, contact us promptly so we can review what is still possible. Once production or shipping has begun, changes may no longer be possible.

Delayed, lost or undelivered parcels

If tracking does not update, a delivery attempt fails, or a parcel is shown as delivered but you have not received it, contact cs@ebonybag.com with your order number. We check the shipment and work with the relevant parties to investigate. A delivery scan is not used on its own to dismiss a report that you have not received your parcel.

For an order issue, we provide an update by the next working day. An update does not mean the issue has been resolved. We do not promise a new delivery date without confirmed information.

See our Refund Policy for incorrect, damaged or defective items and reasonable reporting exceptions.